- In order to qualify for an exchange of products, Lionize Herbs requires the customer to return the package within 30 days.
- Lionize Herbs cannot accept an exchange of merchandise with more than 80% of the product gone.
- Lionize Herbs does not assume the responsibility of the return shipping cost on any merchandise (defective or otherwise).
- The customer must return their package in the original packaging which was provided by Lionize Herbs in order to complete their exchange successfully.
- Lionize Herbs reserves the right to refuse an exchange on questionable products upon inspection of returned merchandise. If an item is not in its original condition upon receiving from the customer, Lionize Herbs reserves the right to decline the exchange.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, please email us at: Info@LionizeHerbs.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and will start the refund process.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.